{"id":10158,"date":"2026-01-07T13:10:50","date_gmt":"2026-01-07T16:10:50","guid":{"rendered":"https:\/\/pcdiscount.com.ar\/ar\/?page_id=10158"},"modified":"2026-01-07T14:30:56","modified_gmt":"2026-01-07T17:30:56","slug":"libro-de-quejas","status":"publish","type":"page","link":"https:\/\/pcdiscount.com.ar\/ar\/libro-de-quejas\/","title":{"rendered":"Libro de quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10158\" class=\"elementor elementor-10158\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5811a6a e-flex e-con-boxed e-con e-parent\" data-id=\"5811a6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70a976d e-con-full e-flex e-con e-child\" data-id=\"70a976d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5f67872 e-con-full e-flex e-con e-child\" data-id=\"5f67872\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a2b4a6 e-con-full e-flex e-con e-child\" data-id=\"5a2b4a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21e525b elementor-widget elementor-widget-heading\" data-id=\"21e525b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Quejas, Agradecimientos, Sugerencias y Reclamos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b856c5 e-con-full e-flex e-con e-child\" data-id=\"1b856c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f339a05 elementor-widget elementor-widget-text-editor\" data-id=\"f339a05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"708\" data-end=\"989\">En cumplimiento de lo establecido por la <strong data-start=\"749\" data-end=\"802\">Ley N\u00b0 2247 de la Ciudad Aut\u00f3noma de Buenos Aires<\/strong>, modificada por la <strong data-start=\"822\" data-end=\"837\">Ley N\u00b0 6779<\/strong>, <strong data-start=\"839\" data-end=\"859\">PC DISCOUNT S.A.<\/strong> pone a disposici\u00f3n de sus clientes y usuarios el <strong data-start=\"909\" data-end=\"988\">Libro de Quejas, Agradecimientos, Sugerencias y Reclamos en soporte digital<\/strong>.<\/p><p data-start=\"991\" data-end=\"1182\">A trav\u00e9s de este medio, usted podr\u00e1 registrar <strong data-start=\"1037\" data-end=\"1088\">quejas, reclamos, sugerencias o agradecimientos<\/strong> relacionados con nuestros productos, servicios, atenci\u00f3n al cliente o servicio de post-venta.<\/p><p data-start=\"1184\" data-end=\"1420\">Una vez enviado el formulario, recibir\u00e1 autom\u00e1ticamente una <strong data-start=\"1244\" data-end=\"1271\">constancia de recepci\u00f3n<\/strong> en la direcci\u00f3n de correo electr\u00f3nico informada.<br data-start=\"1320\" data-end=\"1323\" \/>El plazo m\u00e1ximo de respuesta es de <strong data-start=\"1358\" data-end=\"1386\">quince (15) d\u00edas h\u00e1biles<\/strong>, conforme a la normativa vigente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb1ce31 e-con-full e-flex e-con e-child\" data-id=\"bb1ce31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5564b5 elementor-button-align-center elementor-mobile-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"f5564b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulario - Libro de quejas\" aria-label=\"Formulario - Libro de quejas\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10158\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"f5564b5\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de quejas\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"10158\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombre\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre y Apellido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre]\" id=\"form-field-nombre\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre y Apellido\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-dni elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-dni\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDNI\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[dni]\" id=\"form-field-dni\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"DNI\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tipo elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de registro\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tipo]\" id=\"form-field-tipo\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"queja\">Queja<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"sugerencia\">Sugerencia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"agradencimiento\">Agradecimiento<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-detalle elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-detalle\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalle\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[detalle]\" id=\"form-field-detalle\" rows=\"4\" placeholder=\"Detalle\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_cefd044 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_cefd044\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189338f elementor-widget elementor-widget-text-editor\" data-id=\"189338f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El presente formulario forma parte del <strong data-start=\"3174\" data-end=\"3234\">Libro de Quejas, Agradecimientos, Sugerencias y Reclamos<\/strong> conforme a la Ley N\u00b0 2247 de la Ciudad Aut\u00f3noma de Buenos Aires y sus modificaciones.<br data-start=\"3320\" data-end=\"3323\" \/>La informaci\u00f3n brindada ser\u00e1 utilizada \u00fanicamente para la gesti\u00f3n del registro y la correspondiente respuesta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Quejas, Agradecimientos, Sugerencias y Reclamos En cumplimiento de lo establecido por la Ley N\u00b0 2247 de la Ciudad Aut\u00f3noma de Buenos Aires, modificada por la Ley N\u00b0 6779, PC DISCOUNT S.A. pone a disposici\u00f3n de sus clientes y usuarios el Libro de Quejas, Agradecimientos, Sugerencias y Reclamos en soporte digital. A trav\u00e9s de [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"slim_seo":{"title":"Libro de quejas - PcDiscount","description":"Libro de Quejas, Agradecimientos, Sugerencias y Reclamos En cumplimiento de lo establecido por la Ley N\u00b0 2247 de la Ciudad Aut\u00f3noma de Buenos Aires , modificada"},"footnotes":""},"class_list":["post-10158","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/pcdiscount.com.ar\/ar\/wp-json\/wp\/v2\/pages\/10158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pcdiscount.com.ar\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pcdiscount.com.ar\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pcdiscount.com.ar\/ar\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/pcdiscount.com.ar\/ar\/wp-json\/wp\/v2\/comments?post=10158"}],"version-history":[{"count":17,"href":"https:\/\/pcdiscount.com.ar\/ar\/wp-json\/wp\/v2\/pages\/10158\/revisions"}],"predecessor-version":[{"id":10179,"href":"https:\/\/pcdiscount.com.ar\/ar\/wp-json\/wp\/v2\/pages\/10158\/revisions\/10179"}],"wp:attachment":[{"href":"https:\/\/pcdiscount.com.ar\/ar\/wp-json\/wp\/v2\/media?parent=10158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}